Terms & Conditions
Thank you for taking the time to learn about NL English Academy T&C's.
Last Updated: 25th May 2025
By submitting an application and subsequently enrolling your child at NL English Academy, you acknowledge and agree to the following terms and conditions. Please read them carefully. For any questions or concerns, please contact us at [email protected] before completing an application.
1. Application and Enrolment
NL English Academy term programs operates on an application-only basis. This does not apply to holiday programs or other services (i.e Sprint Packs).
1.1. Application Review and Acceptance: Submission of an application does not guarantee enrolment. All applications are subject to review by NL English Academy.
1.2. Provision of Information: Inaccurate or incomplete information provided intentionally during the application process may result in the non-acceptance or delay of an enrolment.
1.3. Course Availability: Should your application be successful, and if the chosen course or class applied for is full, your child will be placed on a waitlist and you will be notified when placement becomes available.
1.4. Indemnification: All students and parents/guardians jointly indemnify NL English Academy against any and all claims whatsoever, whether legal, equitable, under statute or otherwise, and all other liabilities of any nature arising out of any breach of confidentiality by us or our students.
2. Payment Policy
2.1. Payment Terms: Term fees for the upcoming term are due in full by the invoice due date or as per an agreed payment plan.
2.2. GST Inclusion: All fees shall include Goods and Services Tax (GST) effective from 1 July 2023 onwards.
2.3. Resource Issuance: Lesson materials and other learning resources will only be issued upon full payment of the term fees or upon receipt of the initial payment under an approved payment plan.
2.4. Enrolment Guarantee: Should your application be successful, enrolment for accepted students is not guaranteed unless the term fee is paid in full or each payment under an approved payment plan is received before lesson commencement.
2.5. Fee Arrears: We reserve the right to suspend or terminate the enrolment of a student whose fees are in arrears.
2.6. Discounts and Fee Changes: We reserve the right to change the value of all and any discounts, and to change the cost of fees charged, at any time.
3. Attendance
3.1. Expected Attendance: Students are expected to attend all lessons for which they are enrolled.
3.2. Absence Notification and Make-up Lessons: If a student is unable to attend a scheduled lesson, NL English Academy must be notified in advance to arrange for a possible replacement lesson. A replacement lesson is not guaranteed due to the strict class capacity per class. However, a replacement lesson will be arranged subject to availability.
3.3. Make-up Lesson Requirement: Students are required to attend a make-up lesson in the same week or watch the recording of the class.
3.4. No Credits or Refunds for Missed Lessons: Credits or refunds will not be provided for any missed lessons. In cases where students are unable to attend their allocated class, best efforts will be made to reallocate them to an alternative class during the same week and provide a recording of the lesson.
3.5. Lesson Postponement/Changes: If a lesson is postponed or changes are made due to an unforeseen event (e.g. teacher's illness), the postponed lesson will be rescheduled to a later date, or a substitute teacher may conduct the lesson. A lesson recording will be made available at the end of the week.
4. Student Conduct
4.1. Behavioural Expectations: Students are always expected to maintain exemplary behaviour as per the student code of conduct.
4.2. Disruptive Behaviour: We reserve the right to suspend or terminate the enrolment of a student for any disrespectful behaviour and/or behaviour that disrupts the learning of other students.
4.3. No Credits/Refunds for Behavioural Issues: For any and all negative behaviour leading to suspension or termination, we will not offer credits or refunds for missed lessons.
5. Homework
5.1. Submission and Feedback: Students' weekly homework will be collected, marked, and returned to them in the following week.
5.2. Encouraged Submission: Weekly homework submission is not compulsory but is strongly encouraged for optimal learning.
5.3. Consistent Non-Submission: Students who consistently fail to submit homework will receive warnings and notifications to submit homework.
5.4. Commitment to Program: NL English Academy reserves the right to terminate a student’s enrolment if their commitment to the program is found lacking.
6. Use of Images and Recordings for Marketing
6.1. Consent for Marketing Materials: You consent to the use of your child's likeness (photographs, videos, or other recordings) in marketing materials, which may include, but are not limited to, advertisements, brochures, social media posts, and promotional content. You grant NL English Academy a non-exclusive, royalty-free, worldwide, irrevocable license to use, reproduce, publish, and distribute images, videos, or recordings featuring your child for marketing and promotional purposes.
6.2. Withdrawal of Consent for Marketing: You may request in writing to withdraw consent for the use of your child's image in future marketing materials. Such withdrawal will apply only to future materials and will not affect materials already produced or distributed.
7. Internal Lesson Recordings and Privacy
7.1. Consent for Internal Recordings: You consent to the recording of lessons, which may include capturing your child's image, voice, name and participation during lessons. These recordings are uploaded to NL English Academy's internal class management platforms. The primary purpose of these recordings is to enable students to revisit and review lessons for educational enrichment.
7.2. Mandatory Condition for Internal Recordings: Consent for internal lesson recordings is a mandatory condition of enrolment, as the recordings form an integral part of NL English Academy's educational delivery and support system.
7.3. Collection of Personal Details: NL English Academy requests that its students provide personal details, including school exam results, OC & Selective results & photographs which may be collected via SMS text or email.
7.4. Promotional Use of Results and Photographs: NL English Academy reserves the right to advertise names, results, and photographs for promotional purposes.
7.5. Confidentiality and Updates: Each student attending NL English Academy is required to submit personal details, which are kept confidential. Any changes to this information must be updated as soon as possible.
7.6. Inaccurate Information: Inaccurate or incomplete information provided intentionally may result in the non-acceptance of an enrolment or cancellation of an existing enrolment.
7.7. Class Recordings for Protection: NL English Academy classes may be recorded for the protection of students, employees, and contractors.
7.7.1. Student Access to Recordings: NL English Academy acknowledges that class recordings, which may include student audio and names, may be made available to NL English Academy students. While NL English Academy will make every reasonable effort to ensure that student video is removed prior to distribution, we understand the concerns regarding privacy and confidentiality. Therefore, NL English Academy shares indemnity with parents and students, ensuring that any inadvertent release of student video content will not result in liability for the affected parties.
7.7.2. Opt-Out for Class Recordings: NL English Academy respects the preferences of parents and students regarding the recording of classes. Should a parent or student wish for their class recordings not to be made available, they must inform NL English Academy via email to [email protected]. NL English Academy will promptly adhere to such requests to ensure the privacy and comfort of all parties involved.
7.8. Disclosure of Information: We will not disclose a student's information unless the disclosure is:
7.8.1. Required by law.
7.8.2. Authorised by law.
8. Refunds
8.1. Refund Eligibility: A refund of the remaining term’s classes is available within the first 14 days from your child's first lesson.
8.1.1. Pro-Rata Calculation: The refund will be calculated at a pro-rata rate of the remaining teaching hours.
8.1.2. Payment Plan Refunds: For payment plans, students may cease their payment plan after the first payment should they wish to cease classes.
8.2. No Credits or Refunds for Missed Lessons: We will not offer credits or refunds for missed lessons.
For any questions or concerns regarding these terms and conditions, please contact us at [email protected].
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