Privacy Policy
Thank you for taking the time to learn about the NL English Academy privacy policy.
Last updated: 17th September 2026
This Privacy Policy applies to all personal information collected by NL ENGLISH ACADEMY PTY LTD (ABN: 87 664 764 818) ("we", "us", "our") via the website located at www.nlenglishacademy.com (the "Website") and in the course of delivering our tutoring services (the "Services").
1. Information We Collect
1.1 The kind of personal information we collect from you depends on how you use the Website and our Services. It may include:
- Parent/guardian name, phone number, address, and email address
- Student name, student school year, student school, and student email address
- School subjects and academic performance
- Photos
- Sound recordings of voices
- Video recordings of likeness and participation
1.2 We may also collect information automatically when you use our Website. See section 3.
2. Sensitive Information
2.1 The Privacy Act 1988 (Cth) (Privacy Act) defines "Personal Information" and "Sensitive Information."
2.2 Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not. If information does not disclose your identity or allow it to be ascertained, it is generally not "Personal Information" and is not covered by this policy.
2.3 Sensitive Information includes information such as racial or ethnic origin, political opinions, religious beliefs, health information, and student data (including biometric identifiers such as voice and facial image).
2.4 We only collect Sensitive Information with your express consent, or as otherwise required or authorised by law. The category of Sensitive Information we collect is:
(a) Student data, including biometric identifiers such as your child's voice (via lesson audio) and facial image (via lesson video).
2.5 We only use Sensitive Information:
(a) for the primary purpose for which it was collected;
(b) for a secondary purpose directly related to that primary purpose; or
(c) for another purpose where you have given separate, specific, voluntary consent — for example, the commercial use of lesson recordings described in section 5, or where required or authorised by law.
3. How We Collect Your Personal Information
3.1 We collect personal information directly from you, including through enrolment applications and contact forms submitted on our Website. These forms are processed using Tally, a third-party form collection service. See section 11 for details on this overseas transfer.
3.2 We automatically collect certain technical information when you visit or use our Website. On its own, this does not reveal your specific identity. This includes:
(a) Log and Usage Data: IP address, browser type and settings, device information, pages and files viewed, and similar diagnostic and performance information.
(b) Device Data: device type, operating system, hardware model, and related technical configuration.
(c) Location Data: general or precise location information, depending on your device. You can opt out of location collection by adjusting your device settings, though this may limit some Website features.
3.3 We may use cookies and similar tracking technologies to operate, secure, and improve our Website. As a general rule, this does not identify you personally.
4. Purpose of Collection
We process your personal information to:
(a) deliver and facilitate our Services;
(b) respond to your enquiries and provide support;
(c) send administrative information, including changes to our terms and policies;
(d) request feedback about your experience;
(e) send marketing communications, where you have not opted out (you can opt out at any time);
(f) evaluate, improve, and develop our Services and marketing;
(g) understand usage trends across our Website;
(h) post student results and testimonials for promotional purposes, where separately consented to; and
(i) with your separate, opt-in consent, create commercial educational products from lesson recordings. See section 5.
5. Lesson Recordings
5.1 Internal recording (condition of enrolment)
We record standard live classes so students can revisit lessons, arrange make-up classes if they miss a session, and so we can maintain teaching quality. This internal recording, which may capture your child's image, voice, first name, and participation, is a condition of enrolment in standard live classes. Recordings used only for this internal purpose are retained for a maximum of 90 days from the date of the session (see section 8).
5.2 Commercial use (separate, opt-in consent)
Separately, and entirely optionally, you may consent to your child's recorded participation being used to create commercial educational products (such as on-demand courses) for sale to third parties. This consent:
(a) is not a condition of enrolment. Declining it has no effect on your child's place in a class;
(b) may be given at enrolment or at any later time; and
(c) may be withdrawn at any time (see section 6).
5.3 Effect of consent
Where you consent under 5.2, you grant us a worldwide, royalty-free licence to use, edit, distribute, and commercially sell recordings featuring your child, until that consent is withdrawn. No royalties, commissions, or other compensation are paid for this commercial use. Purchasers of our commercial products are contractually required not to redistribute, re-edit, publicly republish, or use recordings to identify or contact any student. We are not liable for a purchaser's breach of that requirement, but we will investigate and act on any reported breach, including withdrawing the purchaser's access.
6. Your Right to Opt Out and Request Deletion
6.1 You may withdraw your consent to the commercial use of your child's recorded image or voice at any time, by writing to us at the contact details in section 12 or via your parent account, with effect from the date of withdrawal.
6.2 On withdrawal:
(a) your child will not be included in any future commercial product; and
(b) within 30 days, we will delete any existing unsold recording of your child held for commercial purposes.
6.3 If a recording has already been included in a commercial product that has been sold or distributed, we cannot recall it from purchasers who already hold it, but it will not be included in any future or re-released product.
6.4 You may also request the destruction of other personal information we hold about you or your child. We will action a destruction request within 30 days, except where we are required or permitted by law to retain the information (for example, certain financial records: see section 8).
7. Security, Access and Correction
7.1 We take reasonable technical and organisational steps to protect the personal information we hold from unauthorised access, misuse, modification, or disclosure. No method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
7.2 Under the Australian Privacy Principles, you may:
(a) request access to the personal information we hold about you (Australian Privacy Principle 12); and
(b) request correction of inaccurate personal information (Australian Privacy Principle 13).
7.3 To make a request, contact us using the details in section 12.
8. Data Retention
We retain personal information only for as long as necessary for the purpose it was collected, or as required by law:
(a) General client records (such as enrolment and billing records) are retained for up to 8 years.
(b) Lesson recordings not used for a commercial product are retained for a maximum of 90 days from the date of the session, consistent with our Terms & Conditions.
(c) Recordings selected and processed for a commercial product are retained perpetually as commercial assets, consistent with our Terms & Conditions. This does not affect your rights under section 6 to opt out of future use, or to request deletion of any unsold recording.
9. Data Breach Notification
We maintain procedures to detect, contain, and respond to data breaches. Where a data breach involving your personal information is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC), in accordance with the Notifiable Data Breaches scheme under the Privacy Act.
10. Sharing of Personal Information
10.1 We may share personal information with third parties who perform services on our behalf, including:
(a) data analytics service providers;
(b) data storage service providers; and
(c) Tally, our form collection service provider (see section 11).
10.2 We may also share information in the following circumstances:
(a) Business Transfers: in connection with a merger, sale, financing, or acquisition of all or part of our business.
(b) Google Maps Platform APIs: we may cache your device location for this purpose; you can revoke your consent at any time by contacting us.
(c) Business Partners: to offer you related products, services, or promotions.
(d) Commercial Purchasers: where you have separately consented under section 5.2, your child's recorded voice and image will be shared with, and accessed by, third parties who purchase the resulting commercial product, subject to the purchaser restrictions in section 5.3.
10.3 We require our third-party service providers to protect your personal information under contract. They may not use it for their own purposes, or share it further, without our instruction.
11. Overseas Disclosure
11.1 Personal information you submit through our Website forms is processed using Tally, a form collection service based in Belgium, EU, which stores form data there.
11.2 Belgium has data protection laws broadly similar to the Australian Privacy Principles. However, in using our forms, you acknowledge that we do not require Tally to comply with the Australian Privacy Principles specifically, and that we will not be liable under the Australian Privacy Principles for how your information is handled once it is held by Tally.
11.3 If you would prefer not to have your information processed through Tally, please contact us and we will arrange an alternative way for you to submit your information.
12. Withdrawing Consent, Complaints, and Contact
12.1 Where we rely on your consent to process your personal information, you may withdraw that consent at any time by contacting us. Please note: withdrawal of consent for the commercial use of your child's image or voice applies to future recordings and products only, and cannot be retroactively applied to a product already sold or distributed (see section 6.3).
12.2 If you have a complaint about how we have handled your personal information, please contact us using the details below. All complaints are considered by the NL English Academy director, who may seek further information from you to clarify your concerns. If your complaint is well-founded, we will take appropriate steps to rectify the problem in consultation with you. If you remain dissatisfied, you may refer your complaint to the Office of the Australian Information Commissioner.
12.3 You can contact us at: [email protected]
NL ENGLISH ACADEMY PTY LTD
ABN: 87 664 764 818
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